BETHESDA, Md., August 3, 2021 – ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that it has placed in the top 100 Management Companies in the epIQ Index sponsored by Satisfacts and ApartmentRatings. The ROSS Team must be getting used to this high ranking as they have ranked in the Top 100 for the past four ranking periods.
The epIQ Management Company ranking is an aggregate of the following metrics:
- Renter Ratings
- Review Volume
- Manager Review Engagement
- Manager Review Response Time
“Our highest priority is resident satisfaction. It is an honor to be recognized, not only by our industry partner, SatisFacts, but more importantly, by our residents,” said Dave Miskovich, CEO of ROSS Companies, the parent company of ROSS Management Services. “Everyone at our company – from the onsite team members up to our executive team – comes to work each day with a simple but ambitious goal: to give our residents an incomparable living experience. These awards are a powerful testament to our successful pursuit of this goal.”
ROSS Management Services partners with SatisFacts to deliver customer satisfaction surveys to its residents at various touch points during their lease term – at move-in, after every work order and prior to renewal – to determine their satisfaction with the level of service they have received.
“Being a good operator requires being a good listener and keeping the lines of communication with your residents wide open,” Miskovich said. “We give our residents numerous opportunities to provide the kind of direct and honest feedback that then enables us to improve their living experience. We take their input very seriously, and we firmly believe that the constant and open communication we have with our residents is the primary driver of our outstanding customer service and our high renewal rates.”