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BETHESDA, Md., March 30, 2020 – ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that 3 ROSS communities have placed in the top 250 communities nationwide in the epIQ Index sponsored by SatisFacts and ApartmentRatings. Not only did they make the list, they ranked within the top 100 with an A+grading. The communities given this highly esteemed award included:
- Versailles Apartments
- VistaView Apartments
- Pohlig Box Factory
The epIQ list was newly launched this year by SatisFacts in replacement of the “Recommend Score”. The epIQ is an aggregate of the following metrics:
- Renter ratings (from both reviews and surveys)
- Manager review response rate
- Review volume
- Manager review response time.
“We have no higher priority than resident satisfaction. It is the bedrock of a thriving portfolio,” said Dave Miskovich, CEO of ROSS Companies, the parent company of ROSS Management Services. “Everyone at our company – from the onsite team members up to our executive team – comes to work each day with a simple but ambitious goal: to give our residents an incomparable living experience. We are deeply honored by these awards and believe they are a powerful testament to our successful pursuit of this goal.”
ROSS Management Services partners with SatisFacts to deliver customer satisfaction surveys to its residents at various touch points during their lease term – at move-in, after every work order and prior to renewal – to determine their satisfaction with the level of service they have received.
“Being a good operator requires being a good listener and keeping the lines of communication with your residents wide open,” Miskovich said. “We give our residents numerous opportunities to provide the kind of direct and honest feedback that then enables us to improve their living experience. We take their input very seriously, and we firmly believe that the constant and open communication we have with our residents is the primary driver of our outstanding customer service and our high renewal rates.”