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BETHESDA, Md., February 10, 2020– ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that SatisFacts has named 10 ROSS communities as Award Winners for outstanding resident satisfaction scores in 2019.
In order to qualify for the award, the communities had to receive a recommend score of 4.0 or higher and have at least 25 completed resident surveys. ROSS’s top scoring communities included:
- Charlestowne North
- Cole Spring Plaza
- Crestleigh
- Grandview
- Heritage at Old Town
- Horizon Square
- Metro 710
- Overlook
- Seven Springs Apartments
- Versailles Apartments
In addition to the 10 communities awarded, ROSS also won the National SatisFacts Resident Satisfaction Company Award for their Insite Surveys
“At ROSS, delivering a best-in-class customer experience for our residents is our number one priority,” said David J. Miskovich, CEO of ROSS Management Services. “That focus impacts everything we do at our communities. We make sure our residents are equipped with modern technology to easily communicate with our staff, pay rent and submit maintenance requests. We truly listen to our residents and give them regular opportunities to provide direct and unvarnished feedback. When they highlight an issue or concern, we respond swiftly and regard it as an opportunity to grow and improve.”
“Online reviews play an essential role in helping us evaluate our customer service, and we’re extremely pleased to have so many communities receive this prestigious recognition from SatisFacts,” Miskovich says. “We are dedicated to growing that number in years to come by continuing to listen to what our residents say in SatisFacts reviews along with other review sites and using that feedback to improve residents’ living experience at our communities.”