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ROSS Property Ranks Top Resident Satisfaction in the Country

ROSS Property Ranks Top Resident Satisfaction in the Country

  |     |   Success Stories

BETHESDA, Md., June 30, 2021 – ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that one of their communities, VistaView Apartments, ranked #1 nationwide in the epIQ Index sponsored by SatisFacts and ApartmentRatings. VistaView received an A+ epIQ grade and a 98.73 epIQ value.

Versailles, Pohlig Box Factory and Charlestowne North also made the list again this month! Every single one of the communities received an A+ grading.

The epIQ list was newly launched last year by SatisFacts in replacement of the “Recommend Score”. The epIQ is an aggregate of the following metrics:

  • Renter ratings (from both reviews and surveys)
  • Manager review response rate
  • Review volume
  • Manager review response time.

ROSS Management Services partners with SatisFacts to deliver customer satisfaction surveys to its residents at various touch points during their lease term – at move-in, after every work order and prior to renewal – to determine their satisfaction with the level of service they have received.

ROSS is proud to have had properties on the list every month since this new Satisfacts award category was announced.

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