{"id":91,"date":"2021-10-01T11:07:00","date_gmt":"2021-10-01T11:07:00","guid":{"rendered":"https:\/\/www.ross-companies.com\/blog\/?p=91"},"modified":"2022-11-04T11:08:37","modified_gmt":"2022-11-04T11:08:37","slug":"5-ross-communities-win-the-best-reputation-yet-again","status":"publish","type":"post","link":"https:\/\/www.ross-companies.com\/blog\/2021\/10\/01\/5-ross-communities-win-the-best-reputation-yet-again\/","title":{"rendered":"5 ROSS Communities Win The Best Reputation Yet Again!"},"content":{"rendered":"

<\/p>\n

BETHESDA, Md., October 1, 2021 – <\/span><\/span><\/span><\/b>ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that five of their communities made the list of Top 250 Communities nationwide in the <\/span><\/span><\/span>epIQ Index sponsored by SatisFacts and ApartmentRatings<\/span><\/span><\/span><\/b>.<\/span><\/span><\/span><\/span><\/span><\/p>\n

\n
• VistaView ranked #1 with an A+ rating and a score of 98.65%<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
• Versailles ranked #26 with an A+ rating and a score of 97.43%<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
• Pohlig Box Factory ranked #86 with an A+ rating and a score of 96.33%<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
• Metro 710 Apartments ranked #153 with an A+ rating and a score of 95.66%<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
• Charlestowne North ranked #226 with an A+ rating and a score of 95.10%<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n

   <\/p>\n

  The epIQ is an aggregate of the following metrics:<\/span><\/span><\/span><\/span><\/span><\/p>\n

  \n
  • Renter Ratings<\/span><\/span><\/span><\/span><\/span><\/span>\n
    \n
    • The Renter Ratings category combines the ratings from reviews on ApartmentRatings.com and the survey scores from SatisFacts Insite Survey modules<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<\/li>\n
    • Review Volume<\/span><\/span><\/span><\/span><\/span><\/span>\n
      \n
      • The number of reviews per unit posted to ApartmentRatings.com<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<\/li>\n
      • Manager Review Response Rate<\/span><\/span><\/span><\/span><\/span><\/span>\n
        \n
        • This category measures the percentage of reviews to which management has responded.<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<\/li>\n
        • Manager Review Response Time<\/span><\/span><\/span><\/span><\/span><\/span>\n
          \n
          • This category measures the length of time it takes for management to respond to a review<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

             <\/p>\n

            ROSS Management Services partners with SatisFacts to deliver customer satisfaction surveys to its residents at various touch points during their lease term – at move-in, after every work order and prior to renewal – to determine their satisfaction with the level of service they have received.<\/span><\/span><\/span><\/span><\/span><\/p>\n

             <\/p>\n

            ROSS is proud to have had properties on the list every month since this new SatisFacts award category was announced.<\/span><\/span><\/span><\/span><\/span><\/p>\n

             <\/p>\n","protected":false},"excerpt":{"rendered":"

            BETHESDA, Md., October 1, 2021 – ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that five of their communities made the list of Top 250 Communities nationwide in the epIQ Index sponsored by SatisFacts and ApartmentRatings. VistaView ranked #1 with an A+ rating and a score of 98.65%… <\/p>\n

            Read More <\/span><\/a><\/p>\n","protected":false},"author":24100,"featured_media":126,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-91","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories"],"metadata":{"_yoast_wpseo_title":["5 ROSS Communities Win The Best Reputation Yet Again!"],"_thumbnail_id":["126"]},"yoast_head":"\n