{"id":68,"date":"2021-06-30T10:45:00","date_gmt":"2021-06-30T10:45:00","guid":{"rendered":"https:\/\/www.ross-companies.com\/blog\/?p=68"},"modified":"2022-11-04T10:46:30","modified_gmt":"2022-11-04T10:46:30","slug":"ross-property-ranks-top-resident-satisfaction-in-the-country","status":"publish","type":"post","link":"https:\/\/www.ross-companies.com\/blog\/2021\/06\/30\/ross-property-ranks-top-resident-satisfaction-in-the-country\/","title":{"rendered":"ROSS Property Ranks Top Resident Satisfaction in the Country"},"content":{"rendered":"

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BETHESDA, Md., June 30, 2021 – <\/span><\/span><\/span><\/b>ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that one of their communities, VistaView Apartments, <\/span><\/span><\/span>ranked #1 nationwide in the epIQ Index sponsored by SatisFacts and ApartmentRatings<\/span><\/span><\/span><\/b>. VistaView received an A+ epIQ grade and a 98.73 epIQ value.<\/span><\/span><\/span><\/span><\/span><\/p>\n

Versailles, Pohlig Box Factory and Charlestowne North also made the list again this month! Every single one of the communities received an A+ grading.<\/span><\/span><\/span><\/span><\/span><\/p>\n

The epIQ list was newly launched last year by SatisFacts in replacement of the “Recommend Score”. The epIQ is an aggregate of the following metrics:<\/span><\/span><\/span><\/span><\/span><\/p>\n

\n
• Renter ratings (from both reviews and surveys)<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
• Manager review response rate<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
• Review volume<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n
• Manager review response time.<\/span><\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n

  ROSS Management Services partners with SatisFacts to deliver customer satisfaction surveys to its residents at various touch points during their lease term – at move-in, after every work order and prior to renewal – to determine their satisfaction with the level of service they have received.<\/span><\/span><\/span><\/span><\/span><\/p>\n

  ROSS is proud to have had properties on the list every month since this new Satisfacts award category was announced.<\/span><\/span><\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

  BETHESDA, Md., June 30, 2021 – ROSS Management Services, a leader in multifamily property management in the Mid-Atlantic region, today announced that one of their communities, VistaView Apartments, ranked #1 nationwide in the epIQ Index sponsored by SatisFacts and ApartmentRatings. VistaView received an A+ epIQ grade and a 98.73 epIQ value. Versailles, Pohlig Box Factory… <\/p>\n

  Read More <\/span><\/a><\/p>\n","protected":false},"author":24100,"featured_media":129,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-68","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-stories"],"metadata":{"_yoast_wpseo_title":["ROSS Property Ranks Top Resident Satisfaction in the Country"],"_thumbnail_id":["129"]},"yoast_head":"\n